Sparkling Hill Resort, carved into a granite clip overlooking Lake Okanagan, British Columbia, is one of the most spectacular wellness destinations in the world.
The resort – privately owned by Gernot-Langes Swarovski of the famed Austrian crystal family – is a showpiece of design with its dramatic use of $10 million in Swarovski Crystal elements. The 40,000 square feet of spa rooms and 152 luxurious guest rooms (including three 1,200-square-foot penthouse suites) offer some truly breathtaking views. But the vision for Sparkling Hill goes far beyond being a treat for the eyes.
Alongside the whole body wellness trend in North America, the resort aims to treat its guests to a complete revitalisation of both body and mind; but creating a holistic experience of the highest level requires much more than just scheduling spa sessions, or keeping beautiful rooms.
From a selection of more than 100 available treatment options, a unique personal plan – often covering a full week's stay or more – is designed for each guest. Every visit begins by establishing a foundation of trust and comfort: "Being with us for a whole week changes the guest-employee relationship. They become part of our family. The guest gets to know the staff, and we get to know their story of what brought them to Sparkling Hill, about their families and about their future plans," says Jana Gohl, Operations Manager, Sparkling Hill Resort.
A visit to any luxury hotel is accompanied by very high expectations, of which the standard of service is the most important factor for most. However, an incredible amount of detail factors into the experience: overall cleanliness, the quality and presentation of food, the quality of amenities (like the material and thread count of towels and even the feel of the toilet paper), as well as the overall condition and upkeep of the hotel. That's why Sparkling Hill Resorts uses many Tork products where Tork Xpress® Extra Soft Multifold Hand Towel is one particular product that comes to mind for Jana Gohl.
A luxury experience needs to be about quality in every sense, and at Sparkling Hill there are no excuses – just an absolute commitment to provide each guest with whatever they may need to feel at home. It is this desire – to make each visitor feel that they’re being taken care of – which drives the inspiration to foresee and fulfil a request even before it is voiced, or before a guest even becomes aware of what they may want. It's a commitment to treat their guests like the family that they are.